This policy outlines how and when orders can be cancelled across our operations.
It applies to all products and services offered by Exalter Global Co., including standard retail orders, bulk manufacturing, and digital services.
01
Order Cancellation Window
Orders may be cancelled before dispatch or before production begins.
Once an order has been processed or shipped, cancellation is no longer possible. This window is firm and applies across all product categories and service types.
02
Eligibility & Use
Cancellation Allowed
Orders not yet processed
Orders not yet shipped
Not Eligible
Orders already dispatched
Orders under active production
Custom or personalised products
Bulk / B2B manufacturing orders
03
How to Cancel an Order
Contact our support team
Email us at support@brooklynbridgewallets.in or call +91 98301 53006 with your cancellation request.
Provide required information
Include your Order ID, registered email address, and reason for cancellation.
Await confirmation
Our team will review and confirm the status of your cancellation request within a reasonable timeframe.
04
Cancellation Charges
Within window
No charges apply if cancelled before processing begins
Processing begun
Partial charges may apply to cover operational costs incurred
Payment gateway
Transaction or gateway fees are non-refundable in all cases
05
Refund Process for Cancelled Orders
Refund Method
Refunds are issued to the original payment method used at the time of purchase.
Processing Time
After approval, please allow 5–7 business days
06
Non-Cancellable Orders
The following order types cannot be cancelled under any circumstance, as they involve committed production resources, proprietary customisation, or bespoke service delivery.
Bulk or large-quantity manufacturing orders
Custom-designed or private label products
Digital services including marketing, website development, and similar deliverables
07
Company-Initiated Cancellations
Stock
Unavailability of product or materials
Payment
Failed payment or verification issues
Other
Suspected fraud, logistics, or delivery constraints
In all company-initiated cancellations, a full refund will be issued to the original payment method.
08
Order Modifications
Changes to an order such as quantity, address, or product variant can be requested before processing begins.
After processing has commenced, modifications may not be possible. Contact our support team as early as possible to explore available options.
09
Cancellation vs Return
Applies when
Cancellation
Initiated before the order has been dispatched from our facility. The item never leaves our possession.
Applies when
Return
Initiated after the order has been delivered. Governed separately under our Returns & Refund Policy.
10
Exceptions & Special Cases
Damaged or Incorrect Products
Handled under our Return Policy. Please contact support with photographic evidence within the applicable window.
Delayed Deliveries
Reviewed on a case-by-case basis. Reach out to our team with your order details for a resolution.
11
Contact Information
support@brooklynbridgewallets.in
+91 98301 53006
+91 98314 91789
4E Tiljala Shibtola Lane Kolkata 700039